IntroductionAt Jagdamba Packers, we value our customers and aim to provide the best shopping experience possible. Our refund and return policy ensures a smooth and transparent process for addressing issues related to purchases. Please read the following policy carefully to understand your rights and responsibilities when requesting a return, exchange, or refund.
Eligibility for ReturnsWe accept returns under the following conditions:
The product must be unused, unworn, and in its original packaging.
The return request must be initiated within 7 days from the date of delivery.
The product should not be damaged, altered, or washed.
The original invoice or proof of purchase must be provided.
Returns will not be accepted for customized or personalized orders unless they arrive defective or damaged.
Non-Returnable ItemsCertain items are non-returnable, including:
Products purchased during special sales, clearance, or promotional events.
Customized or made-to-order flip-flops.
Used or damaged products due to customer negligence.
Items without original packaging or labels.
Return ProcessTo initiate a return, follow these steps:
Contact Us – Send an email to our customer support at support@jagdambapackers.com or call our helpline at [customer care number] within the return window.
Provide Details – Share your order number, a brief reason for the return, and images of the product (if applicable).
Approval & Pickup – Once approved, we will arrange for a pickup or request you to send the product back to our warehouse.
Inspection & Refund – After receiving the returned item, our quality team will inspect it. If it meets our return criteria, we will initiate the refund or exchange.
Refund PolicyRefunds will be processed based on the following conditions:
Refund Mode: The refund will be credited to the original payment method used during the purchase.
Processing Time: Refunds may take 7-10 business days to reflect in your account after approval.
Deductions: In some cases, shipping charges or handling fees may be deducted from the refund amount.
Cash on Delivery (COD) Orders: Refunds for COD orders will be processed through bank transfers. Customers need to share their bank details for processing.
Exchange PolicyWe offer product exchanges in the following cases:
The product received is defective, damaged, or incorrect.
The exchange request is made within 7 days of delivery.
The replacement product is of the same or higher value (additional payment required for higher-value products).
If the replacement product is unavailable, a full refund will be processed.
CancellationsCustomers can cancel their order before it is dispatched. Orders once shipped cannot be canceled. Refunds for canceled orders will be processed within 5-7 business days.
Damaged or Defective ProductsIf you receive a damaged or defective product, follow these steps:
Take clear photos of the product showing the defect.
Email us with the images, order details, and a brief description.
Our team will review and confirm the return or replacement process.
Late or Missing RefundsIf you haven’t received a refund within the specified time:
Check your bank account again.
Contact your bank or payment provider as processing delays may occur.
If you still have issues, email us at support@jagdambapackers.com.
Contact InformationFor any queries regarding returns, refunds, or exchanges, contact us:
Email: support@jagdambapackers.com
Phone: [customer care number]
Address: [Company Warehouse Address]
We appreciate your trust in Jagdamba Packers and strive to ensure a hassle-free shopping experience for all our customers.